Starting A New Conversation With Our Customers

In last Wednesday evening’s Junior Instructor Traning Program, our instructors and our teens had a lengthy conversation about the values and key points of effective communication. What makes communication succeed or fail? Why is it important? What does effective communication look or sound or feel like?

The students had excellent answers, like “explaining your opinion with respect to the other’s,” “staying calm, even when upset,” and “speaking directly to the other person, not around them.” Then, one student made an intriguing point: The way we share our ideas is only one half of the story, one half of effective communication. The second half is letting the other party share what they think, taking it in, and acting upon what they’ve added to the conversation. This was the real lesson the instructors were trying to teach.

In that spirit, Guardian Adventures is committed to effective communication with our members, campers, and their supportive families. Our weekly UpDates are our way of letting you all know what’s going on with us. But effective communication, as our young hero pointed out, is a two-way street. That’s why we’re implementing a new feature into our weekly newsletters.

Beginning today and moving forward, our UpDates will host a weekly question with an open ended answer section for our customers. This is an opportunity not only for our heroes and their families to tell us what they think, but for us to act that information and improve every aspect of what we do. You are our most valuable allies, and we want to know what is important to you.

So, without further ado, let us present our first weekly customer question. We’re excited to hear what you have to say. And, as always, thank you for all the incredible support these last twenty years. Go Go Guardians!

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